Business Client Terms

Version 1.1 · Issued 15 September 2026

These terms apply to website design, redesign, updates, mobile optimisation, agreed SEO work and maintenance for UK business customers. For a maintenance subscription they are read together with the Maintenance Subscription Terms, and where personal data is processed on your behalf, with the Data Processing Agreement.

Please read these terms before accepting a quotation. They are provided before acceptance, and the version applying to your project is the version identified in your Order.

1. Who we are and who these terms cover

1.1 We are David Bray trading as Website Ready (“we”, “us”, “our”), at 13 Aspect House, Hatfield, AL10 8FL. Email for orders, notices and complaints: David@websiteready.co.uk. Telephone: 07375080076. Website: www.websiteready.co.uk. “You” means the UK business customer identified in our accepted quotation or order. We are not VAT registered.
1.2 These terms apply to services bought wholly or mainly for your trade, business, craft or profession. The person accepting confirms authority to bind the named customer. We do not offer consumer services under these terms. If you are buying mainly for personal purposes, tell us before ordering so that appropriate terms can be agreed. Nothing here removes rights that apply by law regardless of how an order is labelled.
1.3 A “working day” is Monday to Friday excluding public holidays in England. “In writing” includes email and an agreed client portal. An “Order” is our written quotation or proposal together with any scope or changes expressly accepted by both parties.

2. Forming the agreement

2.1 We provide these terms before acceptance. A contract forms when you accept the Order and these terms in writing or through an acceptance process, and we confirm the booking in writing. We normally begin work after the deposit clears and we receive the required materials. A quote is valid for 30 days unless it states otherwise.
2.2 The agreement consists of the Order, any agreed data processing agreement, these terms and, for a subscription, our Maintenance Subscription Terms. A data processing agreement takes priority on personal data matters; expressly agreed Order provisions take priority on the service or commercial point they address; Maintenance Subscription Terms take priority for subscription matters; otherwise these terms apply. Your purchase order terms apply only if we expressly agree to them.
2.3 Changes to an existing project require written agreement. Posting a newer version on our website does not change an existing project contract. Subscription changes follow the notice and cancellation provisions in the Maintenance Subscription Terms.

3. What we will deliver

3.1 We will perform the agreed services with reasonable care and skill and in accordance with the Order. Only listed deliverables are included. These may cover design, redesign, content updates, mobile optimisation, agreed SEO work or security updates.
3.2 Mobile optimisation means adapting the website for suitable mobile screen sizes; it does not include a separate mobile app or app-store submission unless stated. We test the agreed functionality on current mainstream browsers at delivery, unless the Order specifies a different compatibility standard.
3.3 We do not guarantee rankings, indexing dates, sales, leads, traffic, commercial results or a particular automated performance score. Analytics can be affected by consent choices, blockers and third-party reporting. These limitations do not excuse failure to perform the work we agreed.
3.4 Copywriting, legal advice, legal compliance audits, specialist accessibility certification, branding, stock licences, integrations and migration of existing content are included only where specified. We remain responsible for any compliance or accessibility deliverable we expressly accept.

4. Your cooperation and materials

4.1 You will nominate an authorised contact, provide accurate instructions and supply the agreed content, approvals and access promptly. You confirm that you have permission for us to use and adapt the material you supply. You retain your rights in that material and give us permission to use it only to provide the services.
4.2 You are responsible for the accuracy and lawfulness of your business claims, products and supplied content, and for obtaining advice on the legal notices and regulatory requirements of your business. We will implement the agreed technical requirements with reasonable care and skill. Your approval does not excuse our own breach.
4.3 Do not send passwords through insecure channels or supply unnecessary personal data. Use accounts and access permissions appropriate to the task. Tell us about planned third-party changes that could affect our work. We may decline unlawful instructions and explain our concern.

5. Timings, delays and revisions

5.1 Delivery dates are estimates unless expressly agreed as binding. They depend on timely materials, approvals and agreed third-party availability. We will notify you of material delays and give a revised timetable. We are responsible for managing matters within our reasonable control.
5.2 Unless the Order states otherwise, the project includes two rounds of consolidated revisions within the agreed scope. A round is one combined list of feedback on the presented design or website. Corrections needed to meet the agreed specification do not use a revision round.
5.3 New pages, new functionality, a changed brief or additional revisions may require a revised price and delivery date. We will describe and price additional work and obtain your written approval before starting it. A request alone does not authorise an extra charge.
5.4 If missing information or approvals prevent progress for 20 working days, we may send a written reminder giving at least 10 further working days before pausing. We will explain the effect on scheduling. Restart dates depend on availability; any additional fee must be agreed in advance. If the pause continues for 60 days, we may end the project on 10 working days’ written notice, applying clause 11’s accounting rules.

6. Prices, payment and late payment

6.1 The Order states the price in pounds sterling. We are not VAT registered and do not currently charge VAT. Unless the Order specifies another schedule, 50% is due as a deposit on booking and the remaining 50% after acceptance under clause 7 and before launch or handover. If our VAT status changes, we will notify you; any adjustment to an existing agreed total requires agreement or, for subscriptions, the price-change procedure.
6.2 Invoices are payable within 14 calendar days unless the Order provides a different due date. The deposit is a payment towards the price, not an automatic forfeiture or cancellation penalty. Approved third-party purchases may need advance funding. Discounts and promotional arrangements apply only as recorded in the Order.
6.3 Tell us promptly if you reasonably dispute an invoice and explain why. Both parties will work to resolve it; pay the undisputed portion when due. We may claim statutory interest and debt recovery compensation on qualifying overdue commercial debts to the extent permitted by applicable law.
6.4 For an undisputed overdue sum, we may suspend the affected services after giving at least seven calendar days’ written notice and a chance to pay. Suspension must be proportionate. We will not delete your data or disable an unrelated, fully paid website merely to enforce a disputed charge. Subscription payment failures also follow the Maintenance Subscription Terms.

7. Review, acceptance and defect correction

7.1 We will provide a preview or other reasonable means to review the completed deliverables. Within 10 working days, approve them or provide a clear list of material departures from the agreed specification. We will correct those departures without extra charge and allow a further five working days to review the corrections.
7.2 Acceptance occurs on your written approval, your instruction to launch, or your intentional use of the completed deliverables for live business purposes. Silence alone is not acceptance. If you do not respond, we may use the pause procedure in clause 5.4. Minor faults that do not materially prevent agreed use will be recorded and corrected within a reasonable agreed period.
7.3 Unless agreed otherwise, launch and final handover follow acceptance and payment of the project balance. For 30 calendar days after launch or handover, whichever happens first, we will correct reported defects caused by our failure to meet the specification without charge. This is additional support; it does not extinguish a claim for breach after 30 days or require you to buy maintenance.
7.4 New requests, changes by others and later platform changes are not automatically project defects. We will explain the cause where reasonably identifiable and obtain approval before charging for additional work. Faults caused by our own subsequent work remain our responsibility.

8. Ownership, licences and handover

8.1 Once the price for the relevant deliverables is paid in full, we will transfer to you the intellectual property rights we own in the bespoke final design and code created specifically for your Order. We will sign any short written assignment reasonably needed to give effect to this commitment. The Order acceptance should be signed electronically or otherwise by both parties where it records an assignment.
8.2 Existing tools, reusable components, know-how and materials developed independently of your Order remain ours. To the extent embedded in the paid deliverables, we grant you a perpetual, worldwide, non-exclusive, royalty-free licence to use, copy and modify them as part of your website, including through a replacement developer and on transfer of that website to a new owner.
8.3 Third-party and open-source components remain subject to their own licences. We cannot transfer rights we do not own. We will identify material restrictions and recurring charges before you commit to the relevant choice. AI-assisted material may not be exclusive or independently protectable; we do not promise exclusivity in such material. We remain responsible for reviewing our deliverables with reasonable care and skill.
8.4 Handover includes the final website files or available source export, client-owned content and credentials or administrative access we control and are entitled to transfer. We do not provide access to shared agency accounts or other clients’ information. We will explain platform restrictions and any replacement accounts required. The basic handover is included; a separately requested migration or rebuild is quoted in advance.
8.5 Domains should be registered in your name or your business’s name where the registrar permits. Unless expressly agreed otherwise, you pay renewals and external account costs. We will not claim ownership of your domain because we manage it.
8.6 We may use your name, logo or screenshots in our portfolio only with your written permission. We will not publish confidential information or personal data without an appropriate lawful basis.

9. Platforms, hosting and outside suppliers

9.1 We may use third-party platforms, AI-assisted development tools and subcontractors. We remain responsible for our subcontracted work and our own selection, configuration and administration obligations. You are bound by external supplier terms only where they apply to your account or have been properly brought to your attention and accepted where required.
9.2 Hosting is separate from website design and the maintenance subscription. You may buy it through us under a separate Order or contract directly with a provider. Where we supply hosting, the Order must identify the provider or arrangement, account responsibility, included period, usage limits, price, renewal and cancellation terms. Cancelling maintenance does not itself cancel separately agreed hosting.
9.3 We will seek written approval before incurring extra usage or platform costs on your behalf. If a limit is likely to be exceeded, we will explain available options and the effect of declining them. You remain responsible for charges you incur directly with your chosen providers.
9.4 No uninterrupted availability or complete immunity from cyberattack is promised. If an external change or outage affects the website, we will notify you when aware and take reasonable steps within our agreed service. External failures do not excuse our own failure to meet our obligations.
9.5 Backups, retention periods and restoration services must be specified in the Order or maintenance plan. Source-code history is not a complete backup of live databases, uploads or external services. Keep copies of your original content. Where we agree to provide backups, that obligation remains ours.

10. Confidentiality and personal data

10.1 Each party will protect the other’s confidential information, use it only for the agreement and share it only with people who need it and are bound by confidentiality duties, or where required by law. This does not cover information lawfully public, already known without restriction or independently developed. These duties continue after termination.
10.2 Each party will comply with applicable UK data protection law. We handle enquiries submitted through our own Website Ready contact form, business contacts, billing and administration as a controller under our Privacy Notice. If the services involve processing personal data on your behalf, we must first agree our Data Processing Agreement and the service-specific processing record covering the relevant processing, safeguards, suppliers and international transfers where applicable.
10.3 Until those arrangements are in place, do not provide live customer databases or other personal data for us to process on your behalf. We will not input your confidential material or personal data into public AI tools without suitable contractual safeguards and any necessary documented authorisation. A general agreement to use AI-assisted development is not such authorisation.

11. Ending a project

11.1 You may cancel a project by written notice. You pay for work properly performed up to cancellation and authorised, unavoidable third-party commitments, less payments already made and costs saved. Work is valued using agreed milestones or rates, or a reasonable documented proportion of the fixed fee where no rate was agreed. We will not automatically charge the full remaining project price or retain the full deposit.
11.2 Either party may end the affected agreement for a material breach that remains uncorrected 14 calendar days after written notice, or immediately if it cannot reasonably be remedied. For a breach by us, you retain your rights to appropriate refunds and compensation, subject to clause 12.
11.3 On ending, we will provide an itemised account and refund any unearned excess within 14 calendar days. We will hand over your materials and any deliverables paid for, identifying unfinished work. We will not withhold your original materials or personal data as security for payment. Ending maintenance alone does not cancel a completed website’s ownership or continuing licences.

12. Responsibility and limits of liability

12.1 Nothing in the agreement excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited. Statutory rights that cannot be restricted remain unaffected.
12.2 Subject to clause 12.1, we are not liable for indirect or consequential loss. We are also not liable for lost profit, anticipated savings, business opportunity or goodwill, whether direct or indirect. These exclusions do not remove liability for reasonable direct costs of correcting defective work or restoring affected data where recoverable and caused by our breach, subject to the applicable limit below.
12.3 Subject to clause 12.1, our total liability arising from or connected with an individual project, in contract, negligence or otherwise, is limited to the higher of £1,000 and the total fees paid or payable for that project.
12.4 For ongoing services, our total liability for events arising in any consecutive 12-month service period starting on the subscription or hosting start date, and its anniversaries, is limited to the higher of £1,000 and the fees paid or payable for the affected ongoing services in the 12 months immediately before the first event giving rise to the claim. For a service running less than 12 months, use the fees paid or payable since it began. Related events are allocated to the period of the first event. The same loss cannot be recovered twice.
12.5 Our obligation to refund unearned payments, return your materials and carry out expressly promised defect corrections is not reduced by these financial limits. These terms do not limit any data subject’s rights against either party under data protection law.
12.6 Each party must take reasonable steps to reduce avoidable losses. We are responsible only to the extent loss is caused by our breach or another basis of liability. Your failure to maintain a backup does not automatically excuse our breach of an agreed backup obligation.
12.7 Before ordering, tell us if the site supports critical operations, holds sensitive data or creates unusual exposure. We can discuss a different service specification and liability limit. These limits apply only to the extent permitted by law and subject to any applicable requirement of reasonableness.

13. Events outside reasonable control

13.1 A party delayed by an event genuinely outside its reasonable control must notify the other promptly, explain the effect and take reasonable steps to reduce disruption. It is excused only to the extent the event prevents performance. Ordinary workload, lack of funds or a preventable failure to maintain agreed safeguards is not such an event.
13.2 If the disruption substantially prevents service for more than 30 calendar days, either party may end the affected service in writing. You pay for properly delivered work and approved unavoidable costs; we refund payments for undelivered services. Accrued rights remain unaffected.

14. Notices, complaints and general provisions

14.1 Send notices or complaints to our email in clause 1.1. We will use your nominated email. Notices take effect when received; an email without a delivery failure is treated as received on the next working day unless evidence shows otherwise. A subscription cancellation sent before its renewal deadline takes effect for that renewal if successfully delivered, even if we acknowledge it later.
14.2 We aim to acknowledge complaints within five working days and give a substantive response within 15 working days, or explain when one will be available. Both parties will first try to resolve disputes in good faith. Mediation is optional by agreement and does not prevent either party seeking urgent relief or bringing a claim.
14.3 The agreement records the agreed scope and obligations. It does not exclude liability for misrepresentation or override any binding promise expressly incorporated into the Order. If a provision is unenforceable, the remaining provisions continue so far as legally possible. A delay in enforcing a right is not a waiver.
14.4 Neither party may transfer the agreement without the other’s written consent, not to be unreasonably withheld. Permitted website licences and ownership transfers under clause 8 remain effective. No other person has a right to enforce this agreement under the Contracts (Rights of Third Parties) Act 1999.
14.5 The agreement and related non-contractual disputes are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to any mandatory law that requires otherwise.